Refund Policy for JamisticArt.com

At JamisticArt.com, we strive to provide all our users with a seamless and satisfactory learning experience. Our refund policy ensures fairness and transparency while addressing valid concerns. Please read the following terms carefully to understand the conditions under which refunds are applicable.

Eligibility for Refunds

Refund requests are considered under the following conditions:

1. Timeframe:
   • Refund requests must be made within 24 hours of payment.
2. Valid Reasons:
   • Technical issues preventing access to the purchased course.
   • Non-receipt of promised resources (e.g., downloadable materials, kits).
   • Accidental purchase of the wrong course.

The process to Request a Refund

To request a refund, follow these steps:

1. Contact Support:
   • Email support@jamisticart.com using the email associated with your course purchase.
2. Provide Details:
   • Include the following in your email:
     • Full name
     • Course name
     • Payment receipt or transaction ID
     • Reason for the refund request
3. Refund Request Form:
   • Our support team will email or SMS you a refund request form. Complete and submit it with all necessary details.
4. Approval Process:
   • Refunds will be reviewed and processed within 7–14 working days after approval. A confirmation email will then be sent.
5. Refund Method:
   • Refunds will be issued using the original payment method or as a course voucher (if applicable).

Conditions Where Refunds Are Not Applicable

Refunds will not be granted under the following circumstances:

1. Late Requests:
   • Refund requests are made after 24 hours of payment.
2. Course Completion:
   • If the user has earned a course certificate within 24 hours.
3. Course Usage:
   • Watching more than five premium/paid videos before initiating the refund request.
   • Completing significant course activities (e.g., quizzes, assignments) after requesting a refund.

Course Transfers

If you mistakenly purchase the wrong course, you can request a course transfer instead of a refund:

1. Voucher Issuance:
   • You will receive a voucher to enroll in the correct course.
2. Price Difference:
   • You must pay the price difference if the new course is priced higher.

Post-Refund Process

1. Course Locking:
   • Once a refund request is initiated, the course will be temporarily locked.
2. Unenrollment:
   • Upon refund approval, you will be unenrolled from the course, and all progress will be removed.
3. Re-enrollment:
   • If you wish to re-enroll in the course, you must start fresh.

Policy Updates

JamisticArt.com reserves the right to modify this refund policy at any time. We will post any changes on our website and communicate them to users.

For any questions or concerns regarding this policy, please contact us at support@jamisticart.com.